When it comes to booking the right limousine, it’s not easy. So to help you make the right decision here is a list of our most frequently asked questions. New York Limo Car wants you to choose the best limousine service. There are also numerous tips listed below that you should know when ordering limousine services. Don’t make the million dollar mistake, as a consumer you are protected by business laws and here at New York Limo Car we enforce and ensure that all city, statewide and national requirements are satisfied.
Are all your vehicles fully insured?
Yes. All vehicles are fully licensed and insured. Each vehicle has over 1 million dollars in coverage.
Are your vehicles fully licensed by the state?
Yes. All New York Limo Car vehicles are fully licensed by the states of New York & New Jersey. We are legally authorized to provide any form of transportation in the Tri-State area.
How far in advance should I place my reservation?
Availability changes daily and we suggest that you place your reservation as soon as you have firm travel dates and times. Remember you are NOT going to pay for anything until the day of service so why wait until the last minute?
Are your vehicles new?
New York Limo Car carries only the finest vehicle fleet the limousine industry has to offer. All vehicles in our fleet are the latest model vehicles. All vehicles are younger than two years!
Do you provide transportation only to and from the airports?
No. New York Limo Car is more than just airport transportation. We provide limousine service for all occasions including birthdays, weddings, proms, corporate events, conventions, nights out in the town or just a trip to and from the airport.
What about cities and towns that are not in your system?
New York Limo Car is a nationwide ground transportation company. Please ask our reservations agent for other cities that we service or click here.
What happens if my plane is arriving early or running late?
New York Limo Car starts to track your flight three hours prior to scheduled time of arrival. We arrive at the airport when your plane lands, no matter whether you arrive late or early provided we have the correct flight information.
How much time do I have to meet the chauffeur when I arrive at the airport?
New York Limo Car provides 30 minutes of free wait time on domestic arrivals and 45 minutes of free wait time on international arrivals. The wait time period starts once the plane has landed and arrived at gate. If you do not meet your chauffeur or call us within 30 minutes for domestic and 45 minutes for international arrivals after the plane lands we will consider the trip as a “no-show” and you will be charged in full for the reservation.
Do your chauffeurs assist me with my luggage?
Yes, our chauffeurs are intensively trained to help you at every step that includes helping out with your luggage.
Can I request for the chauffeur to take a scenic route to my destination from the Airport?
New York Limo Car’s chauffeurs are instructed to use the most direct route for expedited travel to and from the Airport. If your trip is at an hourly base you may instruct the Chauffeur to take whichever route you prefer.
Are your limousines’ bars stocked with beverages?
All limousines that are booked through New York Limo Car include complimentary sodas, water and ice. The limousines are also equipped with glasses so you can pour yourself some ice cold drinks!
Are alcoholic beverages allowed inside the vehicle?
New York Limo Car allows you to bring your own alcoholic beverages provided that all passengers are over 21 years of age.
Where do I meet my chauffeur for pick-up?
Unless specified, normal meeting locations are:
At the Airport: Curbside at arrivals level. Upon arrival you will grab your luggage and walk out to the curbside and give us a call at 866-546-6227 and our chauffeur will pull you up within 5-6 minutes.
At your Hotel: Chauffeur will meet you outside the main lobby of the hotel.
At Residence: Outside your garage or for buildings and apartments in front of the building.
At Cruise Port: Right below the docking station where your cruise ship will stage.
Do you provide car seats?
New York Limo Car can provide you with a car seat of your choice at an additional cost of $10 dollars per car seat. We carry infant, toddler and booster seats.
Do you have a lost and found department?
Yes, we do. All recovered items are returned to our headquarters if found. New York Limo Car is not responsible for any articles that are left behind in our vehicles, but we do our best to help you locate any lost items.
What forms of payment do you accept?
We accept all major credit cards including American Express, Discover Card, MasterCard, Diners Club and Visa. We require a credit card only to hold your reservation. Cash can be paid on the day of service and your credit card will not be charged.
When is my credit card charged?
New York Limo Car requires a credit card to secure your reservation. Please note your credit card is NOT charged until the day of service!
What is your change policy?
All changes to reservations are accepted by phone only. New York Limo Car requires that all changes should be received no later than 4-6 hours prior to the pick up time. If a change can not be accommodated and results in a cancellation, you will be charged in full for the trip. Special occasion reservations like tours, weddings and proms must be changed 24 hours prior to pick up time.
What is your cancellation policy?
Cancellations are accepted by phone only. Standard point to point reservations can be cancelled 24 hours prior to pick up time without any penalties. ALL other trips including tours, weddings, proms and special events must be cancelled 72 hours prior to pick up time unless a NO CANCELLATION POLICY is in affect for your reservation according to your trip contract agreement.
Can I cancel or make changes to my reservation with my chauffeur?
ALL changes and cancellations must be called into our dispatch or reservations department at 866-546-6227. The changes and cancellations must be called in by you and cannot be made by your chauffeur.